In accordance with the requirements of Titles I and II of the Americans with Disabilities Act of 2010 ("ADA"), the Village of Oswego will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment
The Village of Oswego does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Titles I and II of the ADA.

Effective Communication
The Village of Oswego will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the Village of Oswego’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures
The Village of Oswego will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For Ordinance No. 14 -- 92 Page 7 example, individuals with service animals are welcomed in the Village of Oswego offices, even where pets are generally prohibited. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the Village of Oswego, should contact the office of the Village’s Accessibility Coordinator Jose Zavala at 630-554-2310, jzavala@oswegoil.org or 100 Parkers Mill, Oswego, IL 60543 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Village of Oswego to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the Village of Oswego is not accessible to persons with disabilities should be directed to the Village’s Accessibility Coordinator Jose Zavala, 630-554-2310, jzavala@oswegoil.org or 100 Parkers Mill, Oswego, IL 60543.

The Village of Oswego will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 2010 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Village of Oswego. The Village’s Employee Policy Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Jose Zavala
ADA Accessibility Coordinator
100 Parkers Mill
Oswego, IL, 60543
jzavala@oswegoil.org

Within 15 calendar days after receipt of the complaint, the Village’s ADA Accessibility Coordinator, or designee, will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Village’s ADA Accessibility Coordinator, or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the Village of Oswego and offer options for substantive resolution of the complaint.

If the response by the Village’s ADA Accessibility Coordinator, or designee, does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Village Administrator, or designee.

Within 15 calendar days after receipt of the appeal, Village Administrator, or designee, will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Village Administrator, or designee, will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Village’s ADA Accessibility Coordinator, or designee, appeals to the Village Administrator, or designee, and responses from these two offices will be retained by the Village Administrator for at least three years.

Transition Plan 

View the Village's ADA Self-Assessment and Transition Plan,  adopted spring 2021.