Citizen Satisfaction Survey

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Questionnaire / Survey on Crime and the Oswego Police Department (2015)

WIU logoAs part of the continuation of the Commission on Law Enforcement Accreditation (CALEA), the Police Department for the Village of Oswego conducted a survey in 2015 to sample resident perceptions of policing, criminal victimization, and the many services of the Department.

This study constituted the fifth replication of citizen perceptions, the four earlier studies completed in 2003, 2006, 2009 and 2012. Using water-billing information on Oswego residents, a random sample of approximately one in eleven billing subscribers was selected. Additionally, a sampling of Oswego businesses was taken from the water billing listing, Chamber of Commerce listings and web addresses.

1,225 citizen questionnaires were distributed and 362 surveys returned. This constituted a return rate of 29.6 percent with a margin of error of 5.1 percentage points. This return rate assumes 95 percent confidence level that the views of Oswego residents were represented by this sampling plus or minus the 5.1 percent error.

805 of 2,520 businesses in the Oswego area were sampled, with 161 business surveys returned a 20 percent return rate. This return rate constituted a margin of error of 7.4 percentage points. This also assumes a 95 percent level of confidence that those surveys returned represent the overall business views within the 7.4 percent error rate.

Citizen Satisfaction Survey Findings and Comments

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